Skip to content


Whatsapp support is currently only available for enterprise accounts; contact us to help you set this up.

Whatsapp support is currently provided by integrating the Twilio API for Whatsapp.

To connect your bot to Whatsapp, you need an account at Twilio and set up a phone number for use with Whatsapp. Enter the application and authorization tokens from Twilio in the Botsquad configuration, and finally, in the sender configuration at twilio, set up the webhook to point at your Botsquad's bot endpoint.


The following message types are supported:

  • Plain text messages
  • Images (note: image URLs must start with http and end on .jpg or .png, or else they will be sent as text)
  • Location markers (will be sent as a URL in a text message)