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Whatsapp

360dialog

The preferred partner for using Whatsapp is 360dialog

Adapter limitations

Incoming (user-sent) messages:

  • Contact cards are not handled
  • Locations drop the address, name and url field

Outgoing (platform-sent) messages:

  • Stickers are converted into image attachments. Sticker metadata is kept inside attachment.metadata
  • No support for outgoing contact cards

Twilio

It is also possible to use Twilio API for Whatsapp.

To connect your bot to Whatsapp, you need an account at Twilio and set up a phone number for use with Whatsapp. Enter the application and authorization tokens from Twilio in the Botsquad configuration, and finally, in the sender configuration at twilio, set up the webhook to point at your Botsquad's bot endpoint.

Adapter limitations

Incoming (user-sent) messages:

  • Contact cards are converted into file attachments

Outgoing (platform-sent) messages:

  • No support for outgoing contact cards